Refund Policy
Last updated October 29, 2026 · IULink SRL, Chișinău, Moldova · hello@iulink.app
This policy covers subscriptions to iulink — Load Board Extension, our Chrome extension. Payments are processed by Paddle.com, our Merchant of Record, so approved refunds are issued by Paddle to the original payment method. It is part of our Terms of Service.
Try it before you pay
Every new company starts with a 7-day free trial, every feature on, so you can see whether the extension works for your desk before you pay. A card is required to start the trial, but nothing is charged during it. Cancel before the 7 days are over and you are not charged at all; otherwise Paddle charges your first payment when the trial ends.
14-day refund on your first payment
If you start a new subscription and it isn’t right for you, ask within 14 days of the first payment and we’ll refund that payment in full, monthly or yearly. No questions beyond what we need to find your account.
Cancelling
The company admin can cancel at any time from the extension’s billing portal. Cancelling during the free trial means the first payment is never taken. Cancelling later stops the next renewal; you keep access until the end of the period you have already paid for and you are not charged again.
After 14 days
Renewal payments, and first payments more than 14 days old, are not refunded, and we don’t give partial refunds for unused time in a month or year, except where the law requires it. If you were charged by mistake, for example twice for the same period or after you cancelled, tell us and we’ll fix it.
How to ask for a refund
- Email hello@iulink.app from the company admin’s address, with the subject “Refund request”.
- Include your company name and the order or receipt number from your Paddle receipt email.
- We reply within two business days. Once approved, Paddle processes the refund; it usually reaches your card or account within 5 to 10 business days, depending on your bank.
You can also contact Paddle directly through the link in your receipt email.
Changes
If we change this policy, we’ll update the date at the top. Changes don’t affect a refund you have already asked for.